How the Service Works
First you will be onboarded into our systems. Selected members of your team can be provided with access to a client portal within our CITRAS Case Management System, allowing you and your team to monitor the status of your global matters in real time.
You are provided with a workflow email address to which all matters are sent. Our Administrators monitor this mailbox around the clock, and distribute work received to the most appropriate lawyer, based on the jurisdiction and area of law of the matter, and the capacity/availability of the lawyer.
Once allocated, our Administrators will respond to the individual who submitted the matter, informing them of the details of the lawyer who the work has been assigned to.
Where relevant, the SLAs commence. Under our SLA scheme, we guarantee to have a draft of a contract based on your template that’s been amended by your customer, back on your desk within two business days of its receipt. This part of our service enables a salesforce to decrease contract turnaround time and to close more business.